Answers to your questions about SKY ECC and SKY GLOBAL.

Who is behind SKY ECC?

SKY ECC is made and developed by SKY GLOBAL. SKY GLOBAL was established a little over ten years ago to develop SKY ECC because the founders believe everyone has a fundamental right to privacy. SKY ECC 1.0 was first released in 2010. You can learn about SKY GLOBAL on our main company website.

Can I install SKY ECC on my own device or download it from an app store?

SKY ECC isn’t currently available on app stores. SKY ECC is installed on a dedicated, secured device when you purchase it. In the future we may offer SKY ECC as a downloadable app, but not at this time. All secure messaging apps you can install via an app store have the same, basic flaw—if the device has already been compromised or isn’t set up securely your messages might not be as secure as you think. You can learn more in this post on why your device matters for security.

Where can I get SKY ECC?

You can purchase SKY ECC from our online store or through a local reseller. To find a reseller close to you, please contact support and they will put you in touch with someone.

What devices do you use for SKY ECC?

SKY ECC is installed exclusively on devices from Apple, Google, and BlackBerry that have passed extensive security reviews and include tamper-resistant chips. We use standard devices we have set up with additional security settings. We don’t make our own devices and we sunset devices that no longer receive OS and security updates.

What is zero-trust security?

Zero-trust security is a security philosophy based on the premise that any given part of a device may be compromised. For example, we assume a device might have malware installed, so SKY ECC is installed in a secure container malware can’t breach. We assume all network connections are being intercepted, so all communications to and from the device are encrypted and you cannot log into SKY ECC if it can’t confirm the network connection is secure. Learn more about how zero-trust makes SKY ECC the most secure communications platform in the world.

What encryption do you use?

All messages and images, chats, and notes stored in the Vault are encrypted with 52`1-bt ECC using Elliptic-curve Diffie–Hellman secp521r1. Message metadata is encrypted with AES 256 (here’s why encrypting metadata is important). Network connections are secured with 2048-bit SSL. You can learn more about our network security and how ECC encryption works in these articles.

How is my information protected?

We don’t store, or have, any personally identifiable information about you on our messaging servers. Users are assigned a random six-character ECC ID and that is all the information we have. On our servers, we only have your ID and the other anonymous IDs you have in your contact list. We believe your privacy matters and ensure you can communicate securely and privately with SKY ECC. Here is more about on how we secure your information and contacts.

Are messages stored on your servers?

We don’t store messages on our servers. All messages are end-to-end encrypted and relayed from our servers directly to your contact. If you contact isn’t reachable, for example if their device is off, we hold the encrypted message for 48 hours then delete it.

Can you read my messages?

We cannot in any way or circumstance read your messages. Only you hold your private key used to decrypt your messages.

Where are the private keys for my messages generated and stored?

Private keys for messages and stored files are generated on your device with random data and stored on your device, nowhere else. Your public key is stored on the server to be sent to your contacts.

How do I get support?

You can get support 24/7 directly through SKY ECC in the app, live chat here on this website, or via email.

Can I become a SKY ECC reseller?